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Updated Terms of Service

We’ve updated our Terms of Service. It’s been a while since our last update, and we decided it was important to make some changes to improve clarity and readability. These changes are effective as of today. Many of the changes we’ve made are very small, but some of the major changes we’ve made include:

Language: We know that understanding your rights is important to you, so we’ve completely rewritten the Terms of Service to be much more readable and remove unnecessary legalese.

eCommerce responsibilities: We’ve added some details about your responsibilities to your customers, including clarifying that you need to post a privacy policy on your store in accordance with legal regulations. If you do not currently have a privacy policy, we ask that you upload one to a custom page or the customizable box of your shop information page. We intend to add a customizable privacy policy box to the shop information page next week to make it as easy as possible to post a privacy policy on your store.

Account ownership: We’ve added information about what we can do in case ownership of your account is disputed, or if you ever lose access to your account.

We hope you’ll read through the new Terms of Service thoroughly and let us know if you have any questions or comments about the Terms or our changes to them.

Point approval has been improved!

When approval of purchase points is set to "Approve manually" at the Point system page, points can now be approved from the order list.

To approve purchase points from the order list, navigate to the order list at Orders→Manage Orders, and click the little P✓ icon in the Total Amount column for your desired order.

Inquiry form changes

We’ve changed the format of the inquiry form to match that of custom forms. As a result, we’ve changed some of the embedded tags used in autoreply emails as below:

{Content}: Message contents only
{Question}: Answers to additional questions

{Content}: All submitted information
{Question}: Removed

These changes will take effect on 24 April 2017. Please make sure to update your autoreply emails if you’re using these tags to ensure that the contents of your emails are as you desire.

We have also changed how submitted inquiries are displayed at [Orders]→[Inquiries], as well as relevant CSV fields.

Review points improvement

We’ve added the functionality to award different numbers of points based on review content. Previously, all types of reviews would receive the same points, but now reviews containing text, images, or videos can be awarded different numbers of points at your discretion.

Numbers of points awarded for reviews can be configured at [Operations]→[Review Settings].

SSL changes

We have made some changes, with the goal of increasing security, that expand our use of SSL encryption (https:// instead of http://).

SSL pages (registration, checkout, and so on) were previously hosted on ocnk pages rather than your private domain. SSL pages can now be used with private domains by enabling this setting in your Shop Manager at [Basic Settings]→[SSL private domain settings]. This change will be applied to all stores, regardless of settings, on March 14th.

All forum pages have been changed to SSL. We have disabled the display of the sidebar on forum pages, as non-SSL embedded images in the sidebar may not be displayed properly. The sidebar can be reenabled for the forum at [Design]→[SSL pages]. If enabling the sidebar, please ensure that all images it contains use URLs beginning in https://.

Lastly, the external cart can now be added to SSL-encrypted external pages. Existing external cart links are unaffected by this change, but new codes must be acquired in order to create new external cart links, on both SSL and non-SSL pages.
Maybe I'll go home in one hour and then I can make up the two hours I miss tomorrow, along with the three I missed last week.

Improved item names

We’ve added the functionality to include <br> and <span> tags in item names. The <br> tag adds a line break, and <span> tags can be used to change text formatting. Note that these tags will not appear or be applied inside the shopping cart.

New function: Payment method exclusion

We've added the function to disable certain payment methods on a per-item basis.
To use this function, navigate to the excluded payment methods of the item registration page.

New function: Custom form

We’ve added the option to create your own, custom forms for your customers to fill out. This greatly expands on Ochanoko form functionality and allows you to create forms for scheduling appointments, collecting survey data, and more. You can also set up email auto-responses for each custom form.

To access this function, navigate in your Shop Manager to [Operations]>[Custom form].

Image Manager has been improved!

We’ve modernized the design of our Image Manager to make it easier to use. We’ve also added more functionality, including the ability to crop and resize images as well as to add filters.

To use Image Manager and check out the new functionality, navigate to [Design]>[Image Manager].

New function: Change sold-out text for individual items

Sold-out text can now be set on a per-item basis. Previously, sold-out text could only be set universally. Access this new setting at the item details page in Advanced mode.