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Q.How do I use FTP with Ochanoko?

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What is FTP?

FTP is a useful function that allows you to upload large numbers of files to our servers all at once. This makes it convenient when adding many items in a short period of time, such as when moving your store to Ochanoko from another hosting service. To use FTP with Ochanoko, you must first sign up to use FTP for an additional fee.

Signing up and setting up

To sign up for FTP, navigate in your Shop Manager to Basic SettingsSubscription details, and click on the image (Change plan) button.


Select Enable in the FTP field.


Click image (Confirm). You will be directed to a payment page. Once payment is complete, you will be able to use FTP. Navigate to Basic SettingsFTP settings

On this page, you must set an FTP password. Enter your desired password in the Password field. This can be changed at any time in the future at the same location.


If you do not already use FTP, you'll need to install an FTP client that can handle FTPS in order to upload files. Two good free options are FileZilla and Cyberduck. Set your software up with the information in the FTP connection information box (see above), including the password you created. If you are unsure how to do this, please consult the user guide for your FTP software.

Uploading files

Once your software is set up with the relevant information, you can access our servers and upload files, up to a maximum of 5GB total uploads. Your current data usage can be viewed on the FTP settings page in the following location:


After connecting to our servers, you will find a list of existing directories. The maximum filesize for most directories is 200KB, but the image/high.quality directory is 500KB. Subdirectories can be created in some, but not all, directories.

Create subdirectories? Maximum filesize
/ (root) × 200KB
image 200KB
image/high.quality × 500KB
mobile 200KB
product 200KB
pc × 200KB
responsive × 200KB
touch × 200KB
phone × 200KB

Additionally, filetypes that can be uploaded vary by directory:

jpeg jpg gif png svg ico css pdf html htm
/ (root) × × × × × × × × ×
mobile × × × × × ×
product × × × × × ×
pc × × × × × × × × ×
responsive × × × × × × × × ×
touch × × × × × × × × ×
phone × × × × × × × × ×

If you're having trouble uploading files, check for the following problems: - Filesize greater than 200KB (or 500KB in image/high.quality folder)
- Filename longer than 100 characters (excluding file extension), or containing characters other than alphanumeric characters, - (hyphen), _ (underscore), or . (dot)
- Invalid filetypes for target directory
- Data upload capacity (5GB) exceeded
- Number of files or folders uploaded greater than FTP software capacity

Additionally, the number of possible simultaneous FTP connections is limited, so you may not be able to upload at busy times.


  • Filenames are case sensitive. For example, it is possible to add two separate files named example.jpg and Example.jpg.
  • Please take care when downloading files not to accidentally overwrite existing files with the same filenames.
Last update: 19 Mar 2018 15:09