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Q.Why haven't I received a response to my inquiry?

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We're sorry about this. If it hasn't been more than a few days since you submitted your inquiry, please wait. Ochanoko operates during Japanese business hours from Monday to Friday, 9AM–5PM JST (UTC+9). Please note that our time zone makes it so that we are open during different hours than much of the rest of the world. We are closed on public holidays, including three longer periods (about a week) every year during New Year (late December~early January), Japanese Golden Week (late April~early May) and Obon (mid-August). We will send out emails to inform you when one of these longer holiday periods is coming up, and we will answer any inquiries sent during weekends or holidays as soon as possible on returning to the office. We apologize for any inconveniences resulting from our weekend and holiday schedule.

If we've had adequate time to look over your inquiry during business hours and there is still no response, please check your email spam box for our reply. If it is not there, there is also a small possibility that we may not have received your inquiry. Please check your inbox for an automatic response from us after submitting any inquiries. If there is no automatic response in your inbox (or your spam box), we likely have not received the inquiry at all. Please resubmit the inquiry and ensure that you have received an automatic response, and we will get back to you as soon as possible.

Last update: 17 Nov 2017 11:21