Q.Why can my customer not select COD payment when shipping to multiple recipients?
Cash on delivery (COD) payment is automatically disabled when shipping to multiple recipients. This measure was put in place to protect sellers from prank orders, as the seller has to bear the costs of rejected COD orders, including the COD fees and possibly additional return fees. If a seller ships to multiple COD recipients and they are all rejected, the associated costs could potentially be very high. As such, this limit is applied to mitigate risk to the seller.